Welcome to ANZHAP. We specialize in premium office furniture and professional workspace solutions for customers across Germany, France, and the United Kingdom. This page explains our delivery timeframes, service tiers, and tracking so you always know what to expect.
Delivery Overview
By placing an order with ANZHAP, you agree to the shipping conditions outlined below.
Note: We do not provide tailgate lifts or forklifts for unloading. For oversized items, unloading is the customer's responsibility unless White-Glove service is arranged.
In-Stock Items — Shipped from Our EU & UK Hubs
A selection of items is available for immediate dispatch from our regional warehouses:
-
Warehouse Locations:
- France: 34 Rte des Bosquets, 95820 Bruyères-sur-Oise
- Germany: Hamburgring 30, 41179 Mönchengladbach
- United Kingdom: Regional hub (address available on request — please contact support for current dispatch details)
- Processing: Dispatched within 1–2 business days after quality verification.
- Transit Time: 3–7 business days depending on your delivery location.
International Shipping to Germany, France & the UK
For products shipped from our overseas fulfillment centers to Germany, France, and the United Kingdom, we offer two shipping options to match your timeline and budget:
⚡ Express Shipping
- Order Handling: 7 business days
- Processing & Export Preparation: 3–6 business days
- International Transit & Customs Clearance: 13–17 business days
Total Estimated Timeframe:
Approx. 22–30 Business Days
📦 Standard Shipping
- Order Handling: 7 business days
- Processing & Export Preparation: 3–6 business days
- International Transit & Customs Clearance: 25–32 business days
Total Estimated Timeframe:
Approx. 34–43 Business Days
🚫 France — Areas Outside Our Standard Coverage
The following postal code ranges and territories are not covered under our standard logistics arrangement. If your delivery address falls within any of the areas listed below, please don't hesitate to reach out to our support team — we'll work with you to explore an alternative delivery solution.
Excluded Territories: Andorra, Monaco
Excluded Postal Code Ranges:
🇬🇧 United Kingdom — Areas Outside Standard Coverage
Our standard UK delivery network covers the majority of England and Wales. However, certain regions are either not accepted by our logistics partner or are not listed in the standard rate table and require a custom quote. If your address falls into any of the categories below, please get in touch before placing your order.
🚫 Regions Not Accepted
Our logistics partner does not currently accept deliveries to the following regions under any service tier.
Northern Ireland
Scotland
📋 Areas Not Listed — Custom Quote Required
The following postcode areas do not appear in our standard rate table. Delivery may still be possible — please contact us for a bespoke quote.
London & Greater London
Islands & Crown Dependencies
Partial Postcode Ranges
Custom & Bespoke Furniture — Lead Times & Delivery
For bespoke workspace solutions manufactured to your exact specifications:
- Bespoke Manufacturing: 15–25 business days (depending on project complexity and material selection).
Once production is complete, your order will be dispatched via our international logistics network. Estimated total timeframes from order confirmation:
⚡ Express Shipping
Manufacturing: 15–25 business days
International Transit & Customs: Approx. 16–24 business days
Combined Estimate:
Approx. 5–9 Weeks from Production Start
📦 Standard Shipping
Manufacturing: 15–25 business days
International Transit & Customs: Approx. 25–40 business days
Combined Estimate:
Approx. 8–13 Weeks from Production Start
Due to the handcrafted nature of bespoke pieces, timelines may vary slightly. Our project team will keep you updated with real-time progress throughout every stage of production and shipping.
Delivery Options — Curbside & White Glove
Standard Curbside: Mon–Fri, 9:00 AM – 5:00 PM. No indoor placement or assembly included.
White Glove Service (Optional): Recommended for premium conference tables and full suites. Includes indoor placement, professional assembly, and packaging removal. *Additional fees apply.
Order Tracking, Inspection & Claims
Tracking Your Order: As soon as your shipment is collected by our local courier, you'll receive a tracking number by email. You can check your delivery status at any time via our Order Tracking Page.
Received Something That Isn't Right? We ask that you inspect your items upon arrival. If anything looks damaged or is not as expected, please get in touch with us right away — the sooner you let us know, the faster we can sort things out for you. Send photos and a description to support@anzhap.eu within 7 days of delivery. For full details on returns, please see our Refund Policy.
Claim Submission Deadlines:
| Situation | Claim Deadline |
|---|---|
| Order has tracking updates showing on the carrier's system | Within 15 days of the last recorded tracking update |
| No tracking activity has been recorded since dispatch | Within 1 month of the scheduled delivery date |
Claims submitted outside these windows may not be eligible for investigation or compensation, so please don't delay if something seems off.
If a delivery attempt fails or a shipment is returned due to reasons on the recipient's side — such as an incorrect address, refusal to accept the parcel, or unavailability at the time of delivery — any resulting return shipping fees and re-delivery charges will be the responsibility of the original sender. We strongly recommend ensuring that someone is available at the delivery address on the scheduled date, and that all address details provided at checkout are accurate.
Contact & Company Information
- Sales & Operations (EU): 源氏家具株式会社
- Trademark Holder: ANZHAP is a registered trademark of Muku Home Inc.
- Registered Office: 東京都江東区有明3一7一26有明フロンティアビルB棟9階
- Official Support: support@anzhap.eu
- Business Hours: 06:00 – 12:00 (GMT), Monday to Friday
